Refund Policy

1. Refund Eligibility

Refunds are issued for items returned within 7 days of delivery that meet the condition requirements in our Returns Policy. Refunds are also issued for canceled orders and damaged or defective items.

2. Refund Method

Refunds are processed to the original payment method used for the purchase. If the original payment method is unavailable, we will contact you to arrange an alternative refund method.

3. Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The time for the refund to appear in your account depends on your bank or card issuer (typically 3-10 additional business days).

4. Partial Refunds

In certain cases, we may issue partial refunds: (a) items returned with missing packaging or accessories (up to 25% restocking fee); (b) items showing signs of use; (c) orders where only some items are returned. Shipping charges are non-refundable except for damaged or defective items.

5. Exchange Price Difference

If you exchange an item for a different product, and the new item costs more, you pay the difference. If the new item costs less, we refund the difference to your original payment method within 5-7 business days.

6. Canceled Orders

Orders can be canceled within 2 hours of placement for a full refund. Contact [email protected] with your order number. After 2 hours, the order enters processing and may not be cancelable. If the order has already shipped, it must be returned per our Returns Policy.

7. Non-Refundable Items

The following are not eligible for refunds: (a) opened personal care products for hygiene reasons; (b) items returned after the 7-day window; (c) items marked "final sale"; (d) original shipping charges (except for damaged/defective items). See our Returns Policy Section 2 for the full list.

8. Damaged or Defective Item Refunds

If you receive a damaged or defective item, you are eligible for a full refund or replacement. Contact [email protected] within 48 hours of delivery with a photo. We will issue a refund or send a replacement at no cost to you, including refund of shipping charges.

9. Refund Confirmation

You will receive an email confirmation when your refund has been processed. The email will include the refund amount and the payment method. If you do not receive confirmation within 10 business days, contact [email protected].

10. Contact

Questions about refunds? Contact [email protected] or 489 S JORDAN PKWY STE 371, SOUTH JORDAN, UT 84095. See also our Returns Policy, Shipping Policy, and FAQ.