Returns Policy

1. Return Window

We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in the same condition as received. This 7-day window is also referenced in our Terms of Service and Refund Policy.

2. Non-Returnable Items

The following items are not eligible for returns for hygiene reasons: (a) opened soaps, shampoos, or body care products; (b) used deodorants; (c) items marked "final sale." If you received a damaged or defective item, contact us immediately — these are handled separately (see Section 5).

3. How to Start a Return

Email [email protected] with your order number and the item(s) you wish to return. We will respond within 1-2 business days with a return authorization and instructions.

4. Return Shipping Label

We provide a prepaid return label for orders shipped within the continental United States. The return label is emailed to you after we approve your return request. For returns from Hawaii, Alaska, or APO/FPO addresses, the customer is responsible for return shipping costs unless the item was damaged or defective.

5. Damaged or Defective Items

If you receive a damaged or defective item, contact [email protected] within 48 hours of delivery with a photo of the damage. We will arrange a replacement or full refund at no cost to you. Do not return damaged items without first contacting us.

6. High-Value Items ($500+)

For items valued at $500 or more, we require signature confirmation on delivery and insurance for the full value during return shipping. Contact us for specific return instructions for high-value orders.

7. Exchanges

Exchanges are available within the 7-day return window. If the new item costs more, you pay the difference. If it costs less, we refund the difference. Contact [email protected] to initiate an exchange.

8. Return Processing Time

Once we receive your return, we inspect it within 3-5 business days. Refunds are processed to the original payment method within 5-7 business days after inspection. See our Refund Policy for details.

9. Return Condition

Returned items must be in original, unused condition with all packaging intact. Items that show signs of use, missing packaging, or damage not present at delivery may be subject to a restocking fee of up to 25% or may be returned to you.

10. Contact

Questions about returns? Contact [email protected] or 489 S JORDAN PKWY STE 371, SOUTH JORDAN, UT 84095. See also our Shipping Policy and FAQ.